Skip to main content

Web & Mobile Privacy Statement

Allina Health | Aetna’s privacy statement

Welcome to Allina Health | Aetna’s web and mobile experience.  This Allina Health | Aetna web and mobile privacy statement (the “Privacy Statement”) describes our practices in connection with information we collect through software applications (including mobile applications) and websites that we operate and that contain a link to this Privacy Statement (an “Application” or, together, the “Applications”).  This Privacy Statement is designed to transparently describe our privacy practices, in a format that is easy to navigate, read, and understand.  We are committed to treating your information with care and respect and managing our Applications in a manner which is compliant with law.

As you navigate our Applications and communicate with Allina Health | Aetna (sometimes referred to as “we” “us” or “our”) via the Applications, we may ask you to disclose certain information so that we can provide you with the highest quality information and services. In order for you to make an informed decision about whether to disclose your information to us via the Applications, we are providing you with the following information about how we collect and use your information.

What does this statement cover?

This Privacy Statement describes our practices in connection with information we collect through applications that have a link to this Privacy Statement.

We’re not responsible for the privacy practices of any third party service providers (such as Internet Service Providers (“ISPs”) or cloud service providers) or other third parties operating websites or applications to which the applications link.  The inclusion of a link on an Allina Health | Aetna Application doesn’t mean that Allina Health | Aetna endorses, or otherwise monitors the privacy practices of that linked third party website or application.

What types of information do we collect?

We may collect two basic types of information: personal information and non-personally identifiable information.

“Personal information” is data that’s unique to an individual, such as a name, address, social security number, e-mail address, telephone number and certain personal device information.

“Non-personally identifiable information” is information that doesn’t identify you personally, but can provide us with usage data, either individually or as a whole.  Non-personally identifiable information can include demographic information, aggregated information, certain information collected automatically through your device such as web browser information, server log files, cookie technology, pixel tags or beacons, other technologies and other non-personally identifiable information collected by us or provided by you.

How do we find and use personal information?

We get your personal information when you voluntarily register or create a personal profile with us, or request products, services, or information from us.

We may also automatically collect certain personal device information — such as physical location, IP address, battery information, application activity, data usage, accelerometer data and malware information — to authenticate you and/or your personal device for application security purposes and to help prevent fraud and data loss.

In some cases and in all cases where required by law or regulation, you’ll be able to update the information that you give us by either sending us an e-mail or by updating your profile online. Please refer to the specific place in the application where data is collected for more information.

We may use personal information for the following reasons:      

  • To verify your identity so that we can be sure that all of our communications with you are secure and confidential, for application security and to help prevent fraud and data loss
  • When responding to inquiries or requests from you
  • When delivering web-based products and services to you, such as our health risk assessment
  • When sending you marketing and promotional communications that we believe may be of interest to you, if permitted by law

If you’re using this application to enroll in a health plan, or to access information and services related to your health plan, you can refer to your “Notices of Privacy Practices” which is available to you via a link on this application. These notices describe how Allina Health | Aetna may use and disclose your personal health and financial information when administering your benefits. These notices also explain your legal rights.  If you receive benefits through a group health insurance plan, your employer will be able to tell you if your plan is insured or self-funded. If your plan is self-funded, you may want to ask for a copy of your employer’s privacy notice. You should read this notice before enrolling in a particular plan.

Except in connection with the sale, transfer, merger, consolidation or other transaction involving all or part of our company, we will not sell, license or otherwise transfer any rights to your personal information to any third party unless expressly authorized by you.

We may transmit or disclose your Personal Information to third parties for the following purposes.  In all cases we will require the recipient to protect the information and use it only for the purpose it was provided.

  • If required by law, such as pursuant to a subpoena, regulatory oversight, or other legal process;
  • To enable Allina Health | Aetna contractors or vendors to perform certain services for us, including, but not limited to, Application maintenance and performance improvement tasks.

This Application will not knowingly collect personally-identifiable information from minors under the age of thirteen (13) without their parents’ consent.

How do we acquire and use non-personally identifiable information?

When you visit or use our Applications, we collect certain Non-Personally-Identifiable Information and aggregate information about you. This data helps us to analyze and improve the usefulness of the information and services we provide through our Applications. Because Non-Personally Identifiable Information does not personally identify you, we may use and disclose such information for any purpose permitted by law, including:

  • We may automatically collect certain web browser information. Web browsers collect and store information about the type of device and operating system you are using to access our Applications, as well as your device’s media access control (“MAC”) address for facilitating network communications. Accessing this information helps us to establish a secure and consistent connection to you and to customize experience and content when you use our Applications.
  • "Cookie" technology. A "cookie" is an element of data that we can send to your browser when you link to our Applications. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, our Applications are able to recognize repeat users, track usage patterns and better serve you when you return at a later time. The cookie does not extract Personal Information.
  • Client-side page tagging. This technology uses code on each web page to write certain information about the page and the visitor to a log when a page is rendered to you by our Applications. "Tagging" does result in a JavaScript program running in your browser, but it is limited to providing information about the page that you are requesting and the configuration of your browser. It will not read any of your data files, nor execute any additional programs. It does not extract any Personal Information about you. You can prevent tagging by disabling JavaScript in your browser, but that may prevent you from using all of our Applications’ functions.
  • Tracking pixels or beacons. These techniques use electronic files to track your navigation of our Applications, your completion of transactions and other browsing behavior.
  • IP Address. When you subscribe to an Internet Service Provider (ISP), your computing device is assigned an IP Address. We may track and store this address to help us manage security, monitor usage volume and patterns, and to customize experience and content when you use our Applications.

How do we protect your information?

The security, integrity, and confidentiality of your information are extremely important to us.  We have implemented technical, administrative and physical security measures that are designed to protect your information from unauthorized access, disclosure, use and modification.  We regularly review our security practices to consider appropriate new technology and methods.  We also periodically subject our Applications to simulated intrusion tests and have developed comprehensive disaster recovery plans. However, please be aware that despite our best efforts, no security measures are perfect or impenetrable.

Behavioral advertising

Allina Health | Aetna does not serve third-party advertising on its Applications. However, we do engage online advertising service providers to serve ads on other sites, based on web pages you may have visited or your search engine activity. For more information or to opt out of interest-based ads, please review our interest-based ads policy. Currently, our Applications do not respond to “Do Not Track” signals from browsers.

See our Interest-Based Ads Policy 

Your e-mail

We welcome your comments or questions about our Applications and have provided e-mail boxes for that purpose. We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.

Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via telephone at the numbers provided at various locations on our Applications or, in the case of our health plan members, at the Member Services toll-free number that appears on your ID card.

There are some locations on our Applications where we have made special provisions for a more secure environment in which we can exchange information with you. At each of these locations, we will provide you with appropriate instructions.

Linking to other websites and applications

From time to time, our Applications may provide links to other websites or applications, not owned or controlled by Allina Health | Aetna, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various external websites or applications do not constitute or imply endorsement by Allina Health | Aetna or its affiliates of these websites or applications, any products or services described on these sites, or of any other material contained in them.

We may also provide links to other websites or mobile applications that are controlled by an Allina Health | Aetna-owned company, but that operate independently of the Applications. Privacy policies applicable to those sites and applications will appear on those sites and applications and may differ from this Allina Health | Aetna Privacy Statement.

Changes to Allina Health | Aetna’s privacy statement

Allina Health | Aetna may change this Privacy Statement from time to time. We encourage you to periodically reread this Privacy Statement to see if there have been any changes that may affect you. This Privacy Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

Privacy Statement Update: 5/24/17

Better health care, together

Allina Health and Aetna have partnered to transform the way you experience health care. Our plans are designed to offer members more personal, affordable and effective health care right in their community.

Together, we’re reinventing the health care system and helping members achieve their health goals.

Contact Us

Allina Health Aetna Logo Allina Health Aetna Logo

Health benefits and health plans are offered, underwritten or administered by Allina Health and Aetna Insurance Company (Allina Health | Aetna).  Allina Health l Aetna is an affiliate of Aetna Life Insurance Company and its affiliates (Aetna).  Allina Health | Aetna has sole responsibility for its products and services. Aetna provides certain management services to Allina Health | Aetna. Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are both within the CVS Health family.

Allina Health | Aetna is the brand name used for products and services provided by Allina Health and Aetna Insurance Company.

This material is for information only and is not an offer or invitation to contract. Health benefit plans contain exclusions and limitations. Providers are independent contractors and not our agents. Provider participation may change without notice. We do not provide care or guarantee access to health services. Not all health services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability are subject to change and may vary by location. If you are in a plan that requires the selection of a primary care physician and your primary care physician is part of an integrated delivery system or physician group, your primary care physician will generally refer you to specialists and hospitals that are part of the delivery system or physician group. Information is believed to be accurate as of the production date; however, it is subject to change.

Language Assistance Language Assistance can be provided by calling the number on your member ID Card. For additional language assistance: Español | 中文 | Tiếng Việt | 한국어 | Tagalog | Pусский | العربية | Kreyòl | Français | Polski | Português | Italiano | Deutsch | 日本語 | فارسی | Other Languages…

You are now leaving www.allinahealthaetna.com.

You are now being redirected to www.aetna.com. Allina Health and Aetna Insurance Company (Allina Health | Aetna), a health insurer jointly owned by Allina Health and Aetna, will offer, underwrite or administer health insurance plans.

Aetna is the brand name for Aetna Life Insurance Company and its affiliated companies. Allina Health and Aetna Insurance Company is an affiliate of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain administrative services for Allina Health and Aetna.

Cancel Continue

You are now leaving the Allina Health | Aetna website.

Links to outside sites are provided for your convenience only. Allina Health | Aetna and its affiliates are not responsible for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.

Cancel Continue

You are now leaving www.allinahealthaetna.com.

You are now being redirected to www.allinahealth.org. Allina Health and Aetna Insurance Company (Allina Health | Aetna), a health insurer jointly owned by Allina Health and Aetna, will offer, underwrite or administer health insurance plans.

Aetna is the brand name for Aetna Life Insurance Company and its affiliated companies. Allina Health and Aetna Insurance Company is an affiliate of Aetna. Aetna provides certain administrative services for Allina Health and Aetna.

Cancel Continue

Notice:

Beginning 7/23/19 the Allina Health | Aetna member portal has changed to the new Aetna Health portal.  This system transition will not affect any member or plan information and can still be accessed through the member portal "Log In" button on allinahealthaetna.com.  This system transition is part of our ongoing goal to better serve our members and improve their experience.

Back Continue

You are now leaving the Allina Health | Aetna website.

Allina Health | Aetna is an affiliate of Allina Health and Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Allina Health | Aetna.

Cancel Continue