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Use of Encryption to Safeguard Data

Use of encryption to safeguard data

Protecting the privacy and security of sensitive information is one of our highest priorities. Accordingly, Allina Health | Aetna encrypts all Internet e-mails that contain member-specific health and financial information — examples include, but aren't limited to, personal and demographic information (e.g., name, SSN, address), employment information, information about payment of benefits, provider information, diagnostic or treatment information, claims status information and information related to behavioral health and/or sexually transmitted disease services.

Use of encrypted e-mail enables us to send quick, reliable communications while maintaining our commitment to protecting the confidentiality of member-specific information.

What is encrypted e-mail?

Encrypted e-mail is scrambled by the sender's e-mail program, which renders it unreadable until it is descrambled or "decrypted" by the recipient. Unencrypted e-mail is similar to a postcard — the message can be viewed by anyone who picks it up. Encrypted e-mail is similar to a sealed letter —the content cannot be viewed until the envelope is opened — except, in this case, the envelope has a lock on it to which only the recipient has a key!

How does Allina Health | Aetna's use of encrypted e-mail impact recipients?

  • Whenever Allina Health | Aetna transmits member-specific health or financial information via Internet e-mail, the e-mail includes a message indicating that the content has been secured via encryption.
  • Encrypted e-mails from Allina Health | Aetna include instructions on how to decrypt the message for viewing - this requires the recipient to perform a few simple clicks.
  • Anyone who receives an encrypted e-mail from Allina Health | Aetna is able to send an encrypted reply.
  • Third party messages that are sent to Allina Health | Aetna via the "Contact Us" feature on allinahealthaetna.com are also encrypted.

Who can receive member-specific health and financial information?

Allina Health | Aetna has strict procedures in place for determining if a third party can receive member health and financial information i.e., Allina Health | Aetna employees are required to verify whether a requestor is authorized to receive the information before it is released.

Who can the recipient of an Allina Health | Aetna encrypted e-mail call with questions?

Each encrypted e-mail from Allina Health | Aetna includes instructions on how to open the message and view the secure content. In the event a recipient receives an error message while in the process of trying to open an Allina Health | Aetna-generated encrypted e-mail, the error message provides guidance for troubleshooting the problem.

Better health care, together

Allina Health and Aetna have partnered to transform the way you experience health care. Our plans are designed to offer members more personal, affordable and effective health care right in their community.

Together, we’re reinventing the health care system and helping members achieve their health goals.

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Health benefits and health plans are offered, underwritten or administered by Allina Health and Aetna Insurance Company (Allina Health | Aetna).  Allina Health l Aetna is an affiliate of Aetna Life Insurance Company and its affiliates (Aetna).  Allina Health | Aetna has sole responsibility for its products and services. Aetna provides certain management services to Allina Health | Aetna. Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are both within the CVS Health family.

Allina Health | Aetna is the brand name used for products and services provided by Allina Health and Aetna Insurance Company.

This material is for information only and is not an offer or invitation to contract. Health benefit plans contain exclusions and limitations. Providers are independent contractors and not our agents. Provider participation may change without notice. We do not provide care or guarantee access to health services. Not all health services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability are subject to change and may vary by location. If you are in a plan that requires the selection of a primary care physician and your primary care physician is part of an integrated delivery system or physician group, your primary care physician will generally refer you to specialists and hospitals that are part of the delivery system or physician group. Information is believed to be accurate as of the production date; however, it is subject to change.

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