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Innovation During COVID-19
Transcript
Transcript
Transcript
As the pandemic continues, Allina Health Aetna believes we need to find ways to safely coexist with Covid.
I'm Tom Lindquist and today I'm talking to Shaye Mandle about the evolution of healthcare.
How do you think the healthcare industry is innovating during this pandemic?
We are seeing those opportunities for collaboration, digital health companies, providers, and payers in ways that we've talked about for a long time, that we've hoped for for a long time – but that the pandemic has really forced those collaborations to happen differently.
I think expectations are always focused on the patient in this business and there's no question that those expectations are dramatically changing.
So you got a patient or health consumer population sitting out there and actually receiving services in ways that they have not before.
They're also seeing a healthcare system that looks to be over-run.
And so there's great consternation out there in the patient population about what the future of healthcare looks like in terms of being able to meet changes like we're seeing.
The emerging theme of meeting people where they are will have a huge impact on where we're going in terms of healthcare.
Expectations are changing across the board and what everyone is looking for is that certainty of where we're going to be and I think we all know at this point, there isn't any model for certainty as we continue to move through the pandemic.
We see a future now where our thoughts on accelerating that over a decade, it's happening in real-time.
It's happened over the past couple of months.
At Allina Health Aetna we're also working to change the healthcare landscape.
Allina Health Aetna is a unique joint venture.
You guys are all about the transformation of healthcare and I think when we talk about this patient experience and how payers and providers need to come together to create that unique experience, build that brand loyalty, I think Allina Health Aetna is in the perfect spot to really lead that transformation and connect patients to an experience that they're not currently having.
So what do you think the lasting impacts are going to be?
When we look back in ten years, of course we'll look at the down side of this just like we have with other catastrophic events but I think we're going to look back on 2020 and say this was the year that we reminded ourselves that we're innovators, that we can change, change was forced, and that we will endorse and adopt those things moving forward and that ten years from now we'll look back and say even though this was catastrophic in some ways, it was the greatest jolt to healthcare perhaps that we've ever seen.
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Aetna is the brand name for Aetna Life Insurance Company and its affiliated companies. Allina Health and Aetna Insurance Company is an affiliate of Aetna. Aetna provides certain administrative services for Allina Health and Aetna.
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You are now leaving www.allinahealthaetna.com.
You are now being redirected to www.aetna.com. Allina Health and Aetna Insurance Company (Allina Health | Aetna), a health insurer jointly owned by Allina Health and Aetna, will offer, underwrite or administer health insurance plans.
Aetna is the brand name for Aetna Life Insurance Company and its affiliated companies. Allina Health and Aetna Insurance Company is an affiliate of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain administrative services for Allina Health and Aetna.
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