Coronavirus questions?

Telehealth is the term Medicare uses for telemedicine. Telemedicine refers to real-time virtual care. This can include:

• Live-video conferencing with providers
• Telephone-only consultations with providers
• Services provided by vendors like Teladoc®

Medicare Advantage members should use telemedicine as their first line of defense to limit potential exposure to COVID-19 in physician offices.

For Individual Allina Health | Aetna Medicare Advantage members, cost share waivers for in-network telehealth visits for primary care expire on December 31, 2021. Cost share waivers for specialist telehealth visits expired on January 31, 2021 for all Medicare Advantage members. A telehealth visit with a specialist provider will now result in the same cost share as an in-person office visit.

Members should contact their doctor to see which telehealth services they may be able to offer their patients and how to schedule them.

Yes, we have made Teladoc available to all of our Medicare Advantage members for general medical care only, at no cost, until further notice. However, we encourage members to seek virtual care from their own doctors first when possible to maintain care continuity.

To access Teladoc, members can call 1-855-TELADOC (855-835-2362) or visit https://member.teladoc.com/aetna for help. It’s available 24/7.

No, Teladoc can be used by Medicare Advantage members for general medical care only. Members should seek other telehealth care, such as dermatology and behavioral health services, from their own doctors.

Yes. MinuteClinic offer two telemedicine options: MinuteClinic Video Visits and E-Clinic visits.

Yes. MinuteClinic Video Visits are now covered by most Aetna Medicare Advantage plans. 

To access MinuteClinic Video Visits, members can visit MinuteClinic video visit or download the CVS mobile application. It’s available 24/7.

Yes, E-Clinic visits are now covered by most Aetna Medicare Advantage plans. E-Clinic visits are available for most Medicare Advantage plans.

To access E-Clinic visits, members can visit CVS MinuteClinic and select “Clinic Visit” under “Plan a Visit.” E-Clinic visits are available between 9 AM and 5 PM local time.

No. In addition, Allina Health | Aetna is waiving member cost-sharing for diagnostic testing related to COVID-19. The test can be done by any authorized testing facility. The policy aligns with the Families First and CARES legislation and regulations requiring all health plans to provide coverage of COVID-19 testing without cost share.  Per guidance from the Centers for Medicare & Medicaid Services (CMS), the Department of Labor and the Department of the Treasury, all Commercial, Medicaid and Medicare plans must cover COVID-19 serological (antibody) testing with no cost-sharing.

Allina Health | Aetna will cover treatment of COVID-19 for our Medicare Advantage members. Please note that copays, deductibles and coinsurance will apply according to the member’s benefit plan.

We recommend using mail-order –- it’s available for most maintenance medications (medication you take regularly for things like high blood pressure). There’s no delivery fee and you can have up to a 90-day supply delivered directly to your home.

To get started with mail-order you can either call the phone number on your ID card or visit AllinaHealthAetnaMedicare.com/rxdelivery.

In addition to mail-order, most home delivery fees have been waived for prescriptions purchased from a CVS retail pharmacy. Charges for standard 1- to 2-day delivery fees are waived until further notice. Same-day delivery cost is $7.99

No, there is no ability to request an early refill due to COVID-19. Requests for early refills should follow normal process. 

Yes, however, members may pay a higher cost for their prescription when an out-of-network pharmacy is used. And they will need to submit a claim form to get reimbursed. Therefore, we strongly recommend that members use network pharmacies. Members with specific network issues should call the phone number on their ID card.

The phone number is 1-855-493-7019 (TTY: 711).

The phone number is 1-866-370-4842 (TTY: 711) for Medicare members.

The toolkit is an online resource with helpful info about the coronavirus and tips for staying healthy. It also includes a recorded webinar to help members cope with coronavirus fears. Just visit http://www.promoinfotools.com/Communications/ecard/Svcs/Wellness/CoronavirusFearsRFL.html to access the toolkit.