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Privacy FAQs

Simple, direct answers to common questions about health care privacy

Why is health care privacy important?

If you don't believe your health information is protected, you may be less likely to visit or talk to your doctors and other health care experts about health issues because you are afraid of who else may learn about your conditions.  This may place you at greater risk: Your doctor needs to know as much as possible about your health to give you the best possible care.

Is my personal health information private?

The Health Insurance Portability and Accountability Act (“HIPAA”) includes a privacy rule that require people who manage your health care keep your information private (other federal and state laws include privacy protections as well). Health care companies must follow the HIPAA privacy rule. So must health care providers. Examples of health care companies and health care providers include: 

  • Doctors
  • Dentists 
  • Psychologists
  • Chiropractors
  • Pharmacies
  • Hospitals
  • Clinics
  • Nursing homes

What sort of health information is considered private?

Here are some examples of protected information:

  • Anything your doctors, nurses, and others put in your medical record 
  • Conversations your doctor has about your care or treatment with nurses and others 
  • Information about you in an insurer's computer system 
  • Billing information about you at a doctor’s office, clinic or hospital

What are my rights with regard to my privacy?

You have the right to:

  • Know who has your personal health information
  • Request limits on who can see this information
  • Get a copy of this information
  • Be provided with privacy notices that explain our use and disclosure of your information
  • Have this information safeguarded
  • Request corrections to your information 
  • Decide if you want to give your permission before your information can be used or shared for certain purposes, such as for marketing
  • Get a report on when and why your information was shared for certain purposes 
  • File a complaint if you feel your right to privacy has been violated

What are Allina Health | Aetna’s responsibilities with regard to my privacy?

We have the responsibility to:

  • Put safeguards in place to protect your information
  • Limit the use and disclosure of your information to the minimum needed to accomplish our goals 
  • Enter into agreements with our contractors and others to make sure they use and disclose your information properly and safeguard it appropriately 
  • Have procedures in place to limit who can see your information 
  • Hold training programs for employees to learn how to protect your information

I am an Allina Health | Aetna member. How do I exercise my privacy rights?

Call us at the number on your member ID card. Tell us what you need. For example, you may want to: 

  • Request information on how we may use or share your health information
  • See what health information we have about you
  • Authorize someone else to see your private health information
  • Ask us to refrain from sharing your information under certain circumstances. You may need to complete and send in a form depending on your request. Our response will depend on the nature of your request.

Do you get your health insurance where you work? If so, where you go for privacy information depends on the kind of plan you joined.

There are two kinds of health plans offered by employers. One kind of plan is called “insured” because an insurance company pays for claims. The other kind of plan is called “self-insured” because your employer actually pays for claims and hires another company only to run the systems that support the plan. If you are a member of a self-insured plan, you may need to work with your employer to address your privacy concerns.

To find out whether to address a privacy issue with your employer or with Allina Health | Aetna, call the number on your member ID card or talk to your company HR representative.

What can I do if I think my privacy rights have been violated?

Contact us if you think your rights are being denied or your health information isn’t being protected. Call the number on your member ID card. Or write to:

HIPAA Member Rights Team
151 Farmington Avenue - AN33
Hartford, CT 06156

You may also write to the Secretary of the U.S. Department of Health and Human Services. You will not be penalized for filing a complaint.

Effective solutions that fit a variety of needs

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Legal Notices: Health benefits and health insurance plans contain exclusions and limitations.

Health benefits and health plans are offered, underwritten or administered by Allina Health and Aetna Insurance Company (Allina Health | Aetna).  Allina Health l Aetna is an affiliate of Aetna Life Insurance Company and its affiliates (Aetna).  Allina Health | Aetna has sole responsibility for its products and services. Aetna provides certain management services to Allina Health | Aetna. Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are both within the CVS Health family.

Allina Health | Aetna is the brand name used for products and services provided by Allina Health and Aetna Insurance Company.

This material is for information only and is not an offer or invitation to contract. Health benefit plans contain exclusions and limitations. Providers are independent contractors and not our agents. Provider participation may change without notice. We do not provide care or guarantee access to health services. Not all health services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability are subject to change and may vary by location. If you are in a plan that requires the selection of a primary care physician and your primary care physician is part of an integrated delivery system or physician group, your primary care physician will generally refer you to specialists and hospitals that are part of the delivery system or physician group. Information is believed to be accurate as of the production date; however, it is subject to change.

*Applies only to covered services at MinuteClinic. Members in indemnity plans are not eligible for this benefit. Such members should refer to their benefit plan documents in order to determine coverage and applicable cost share for walk-in clinic benefits and services, as applicable. Visit MinuteClinic.com for age and service restrictions. Eligible members enrolled in qualified high-deductible plans must meet their deductible. However, such services would be subject to negotiated contract rates. Once the deductible has been met, members will be able to access MinuteClinic services at no cost share. Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are both within the CVS Health family. Aetna is not responsible for services received at MinuteClinic locations. 98point6 and 98point6 physicians are independent contractors and are neither agents nor employees of Allina Health | Aetna or plans administered by Allina Health | Aetna and does not guarantee that a prescription will be written.

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