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Medical Identity Theft

Medical identity theft is a growing problem  

Medical identity theft happens when someone steals your personal or health insurance information. They use it to get medical care, prescriptions, insurance payouts, even surgery. It’s a lot like regular identify theft. It can damage your credit rating. Cost you money and take time to clear up. Even hurt your chances to get some jobs. And it's happening more and more in the United States.

Here are a few steps to protect yourself

Be careful with your member ID card

It could be used to get medical services or drugs. And these will be on your medical record permanently. If your card is missing, lost or stolen, notify Allina Health | Aetna Member Services right away.

Keep personal information personal

Don’t give out your insurance ID, Social Security or driver’s license numbers on the phone or by mail to just anyone. Make sure you initiated the contact. And make sure there is a valid reason for giving out the number.

Be on guard even if someone claims to be from Allina Health | Aetna

We avoid asking for your Social Security number. However, there are times we need it. For example, if you:

  • Sent us a form that requested your Social Security number but you didn’t provide it or it is not readable, we might call you to ask for it.
  • Left a voice mail for someone at Allina Health | Aetna that did not include enough information to identify you, we might ask for additional information when returning your call.

If you are uneasy giving information to someone who says they are from Allina Health | Aetna – DON’T. Instead, call the Member Services number on your ID card. Ask to have your call directed to the department asking for the information. That way, you can be sure you are giving the information to Allina Health | Aetna.

Make sure “free” is free

If you visit a free clinic, make sure it’s free. Don’t show your ID card for any reason.

Review health care information

Take time to read mailed Explanation of Benefits (EOB) statements or online claims. Even if they are marked, “This is not a bill." Look for:

  • Wrong group or identification numbers
  • Unfamiliar provider offices or hospitals
  • Dates for services on which you did not receive care
  • Prescriptions you did not fill

Check your credit report

Identity thieves can run up medical costs in your name. The bills can be mailed to another address. You won’t know unless you check your report. Or you get a call from a collection agency.

You can get a credit report for free. Visit the Federal Trade Commission website  to learn how.

Better health care, together

Allina Health and Aetna have partnered to transform the way you experience health care. Our plans are designed to offer members more personal, affordable and effective health care right in their community.

Together, we’re reinventing the health care system and helping members achieve their health goals.

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Health benefits and health plans are offered, underwritten or administered by Allina Health and Aetna Insurance Company (Allina Health | Aetna).  Allina Health l Aetna is an affiliate of Aetna Life Insurance Company and its affiliates (Aetna).  Allina Health | Aetna has sole responsibility for its products and services. Aetna provides certain management services to Allina Health | Aetna. Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are both within the CVS Health family.

Allina Health | Aetna is the brand name used for products and services provided by Allina Health and Aetna Insurance Company.

This material is for information only and is not an offer or invitation to contract. Health benefit plans contain exclusions and limitations. Providers are independent contractors and not our agents. Provider participation may change without notice. We do not provide care or guarantee access to health services. Not all health services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability are subject to change and may vary by location. If you are in a plan that requires the selection of a primary care physician and your primary care physician is part of an integrated delivery system or physician group, your primary care physician will generally refer you to specialists and hospitals that are part of the delivery system or physician group. Information is believed to be accurate as of the production date; however, it is subject to change.

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