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Aviso sobre la no discriminación

Allina Health Insurance Company cumple con las leyes de derechos civiles federales vigentes y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo (de acuerdo con el título 45 del Código de Normas Federales [CFR], sección 92.101[a][2]). Allina Health Insurance Company no excluye a las personas ni las trata de forma menos favorable por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.

Allina Health Insurance Company: 

  • Les brinda a las personas con discapacidades modificaciones razonables, así como ayuda y servicios adicionales apropiados y gratuitos para que puedan comunicarse de manera eficaz con nosotros, entre ellos: 
    • Intérpretes del lenguaje de señas calificados. 
    • Información escrita en otros formatos (en letra grande, en audio, en formatos electrónicos accesibles, etc.). 
  • Proporciona servicios gratuitos de asistencia de idiomas a personas cuyo idioma primario no es el inglés, por ejemplo: 
    • Intérpretes calificados. 
    • Información escrita en otros idiomas. 

 Si necesita modificaciones razonables, ayuda y servicios adicionales apropiados, o servicios de asistencia de idiomas, llame al 1-800-872-3862 (TTY: 711) o al número que se encuentra en el dorso de su tarjeta de identificación.

Si cree que en Allina Health Insurance Company no se brindaron estos servicios o se ha discriminado de alguna otra forma por motivos de raza, color, nacionalidad, edad, discapacidad o sexo, puede presentar una queja formal a la siguiente dirección:  

Civil Rights Coordinator 
Attn: 1557 Coordinator 
CVS Pharmacy, Inc. 
1 CVS Drive, MC 2332,  
Woonsocket, RI 02895

Teléfono: 1-800-648-7817, TTY: 711

Correo electrónico: CRCoordinator@aetna.com  

Puede presentar una queja formal en persona, por correo postal o por correo electrónico. Si necesita ayuda para hacerlo, el coordinador de derechos civiles está a su disposición.  

También puede presentar una queja sobre derechos civiles a la Oficina de Derechos Civiles del Departamento de Salud y Servicios Humanos de los EE. UU. en formato electrónico a través del Portal de Quejas de la Oficina de Derechos Civiles disponible en https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, por correo postal o por teléfono: 

U.S. Department of Health and Human Services 
200 Independence Avenue, SW 
Room 509F, HHH Building 
Washington, D.C. 20201  

1‑800‑368‑1019, 800‑537-7697 (TDD) 

En http://www.hhs.gov/ocr/office/file/index.html, tiene disponibles formas de queja.  

Este aviso está disponible en el sitio web de Aetna Inc.: https://www.allinahealthaetna.com/.

Los planes de salud son ofrecidos, asegurados o administrados por Allina Health and Aetna Insurance Company (Allina Health | Aetna). Allina Health l Aetna es una filial de Aetna Life Insurance Company y sus filiales (Aetna). Aetna ofrece ciertos servicios de administración a Allina Health | Aetna. Allina Health | Aetna tiene responsabilidad financiera exclusiva sobre sus propios productos.

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Legal Notices: Health benefits and health insurance plans contain exclusions and limitations.

Health benefits and health plans are offered, underwritten or administered by Allina Health and Aetna Insurance Company (Allina Health | Aetna).  Allina Health l Aetna is an affiliate of Aetna Life Insurance Company and its affiliates (Aetna).  Allina Health | Aetna has sole responsibility for its products and services. Aetna provides certain management services to Allina Health | Aetna. Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are both within the CVS Health family.

Allina Health | Aetna is the brand name used for products and services provided by Allina Health and Aetna Insurance Company.

This material is for information only and is not an offer or invitation to contract. Health benefit plans contain exclusions and limitations. Providers are independent contractors and not our agents. Provider participation may change without notice. We do not provide care or guarantee access to health services. Not all health services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability are subject to change and may vary by location. If you are in a plan that requires the selection of a primary care physician and your primary care physician is part of an integrated delivery system or physician group, your primary care physician will generally refer you to specialists and hospitals that are part of the delivery system or physician group. Information is believed to be accurate as of the production date; however, it is subject to change.

*Applies only to covered services at MinuteClinic. Members in indemnity plans are not eligible for this benefit. Such members should refer to their benefit plan documents in order to determine coverage and applicable cost share for walk-in clinic benefits and services, as applicable. Visit MinuteClinic.com for age and service restrictions. Eligible members enrolled in qualified high-deductible plans must meet their deductible. However, such services would be subject to negotiated contract rates. Once the deductible has been met, members will be able to access MinuteClinic services at no cost share. Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are both within the CVS Health family. Aetna is not responsible for services received at MinuteClinic locations. 98point6 and 98point6 physicians are independent contractors and are neither agents nor employees of Allina Health | Aetna or plans administered by Allina Health | Aetna and does not guarantee that a prescription will be written.