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Allina Health | Aetna announces cost-sharing and co-pay waivers for COVID-19-related treatment for members

Additional steps include changes to help members access appropriate care and resources for members dealing with anxiety.

April 2, 2020

St. Louis Park, M.N. — Allina Health | Aetna (a joint venture health care company owned by Allina Health and Aetna, a CVS Health Company) is waiving cost-sharing and co-pays for inpatient hospital admissions related to COVID-19 for Allina Health | Aetna’s commercially insured members, part of several additional steps to help members access the care that they need during the COVID-19 pandemic.

These announcements build on previous efforts focused on eliminating out-of-pocket costs and cost-sharing for diagnostic testing and telemedicine visits and on expanding patient access to medications.

Treatment waivers

Allina Health | Aetna, is waiving member cost-sharing for inpatient admissions at all in-network facilities for treatment of COVID-19 or health complications associated with COVID-19. This policy applies to all Allina Health | Aetna-insured commercial plan sponsors and is effective immediately for any such admission through June 1, 2020.

Mitigating increased mental health risks

With increased anxiety over the COVID-19 pandemic, Resources For Living® (RFL), Allina Health | Aetna’s employee assistance program, is offering support and resources to individuals and organizations who have been impacted by COVID-19 whether or not they have RFL included as part of their benefits.

  • Individuals and organizations who don’t have RFL can contact the service at 1-833-327-2386.
  • Employers may contact the specialized support line at 1-800-243-5240.
  • Members and plan sponsors who do have RFL should call their designated RFL number available in program materials.

For individuals and organizations that don’t have RFL, measures include:

  • In-the-moment phone support to help callers cope with the emotional impact of the COVID-19 pandemic.
  • Community resource referrals, including support services in the local area.
  • Management consultation to help organizations respond to the needs of their employees, even if they are not RFL customers.

The company is providing the latest information on its response and steps consumers should take to stay healthy through its frequently-updated COVID-19 resource center. Anyone presenting symptoms compatible with COVID-19 should contact their health care provider immediately.

About Allina Health | Aetna

Allina Health | Aetna is a health plan that brings together the resources of Allina Health’s high-quality facilities and broad network of care providers with Aetna’s national health plan expertise and forward-thinking benefits, products and service solutions.

Committed to transforming the way its members experience health care, Allina Health |Aetna is taking a total approach to health and wellness. An approach that focuses on the whole you — body, mind and spirit. The result is more personal, affordable and effective health care for individuals, families and their communities.

Meghan Cook
Karwoski & Courage Public Relations
meghan.cook@creativepr.com
(612) 342-9785

A total approach to your health and wellness

Allina Health | Aetna is a unique partnership with a refreshing new approach to health care. Our plans are designed to deliver more personal, affordable and effective health care right in your community.

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Legal Notices: Health benefits and health insurance plans contain exclusions and limitations.

Health benefits and health plans are offered, underwritten or administered by Allina Health and Aetna Insurance Company (Allina Health | Aetna).  Allina Health l Aetna is an affiliate of Aetna Life Insurance Company and its affiliates (Aetna).  Allina Health | Aetna has sole responsibility for its products and services. Aetna provides certain management services to Allina Health | Aetna. Aetna and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are both within the CVS Health family.

Allina Health | Aetna is the brand name used for products and services provided by Allina Health and Aetna Insurance Company.

This material is for information only and is not an offer or invitation to contract. Health benefit plans contain exclusions and limitations. Providers are independent contractors and not our agents. Provider participation may change without notice. We do not provide care or guarantee access to health services. Not all health services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability are subject to change and may vary by location. If you are in a plan that requires the selection of a primary care physician and your primary care physician is part of an integrated delivery system or physician group, your primary care physician will generally refer you to specialists and hospitals that are part of the delivery system or physician group. Information is believed to be accurate as of the production date; however, it is subject to change.

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