Allina Health | Aetna announces cost-sharing and co-pay waivers for COVID-19-related treatment for members
Additional steps include changes to help members access appropriate care and resources for members dealing with anxiety.
April 2, 2020
St. Louis Park, M.N. — Allina Health | Aetna (a joint venture health care company owned by Allina Health and Aetna, a CVS Health Company) is waiving cost-sharing and co-pays for inpatient hospital admissions related to COVID-19 for Allina Health | Aetna’s commercially insured members, part of several additional steps to help members access the care that they need during the COVID-19 pandemic.
These announcements build on previous efforts focused on eliminating out-of-pocket costs and cost-sharing for diagnostic testing and telemedicine visits and on expanding patient access to medications.
Treatment waivers
Allina Health | Aetna, is waiving member cost-sharing for inpatient admissions at all in-network facilities for treatment of COVID-19 or health complications associated with COVID-19. This policy applies to all Allina Health | Aetna-insured commercial plan sponsors and is effective immediately for any such admission through June 1, 2020.
Mitigating increased mental health risks
With increased anxiety over the COVID-19 pandemic, Resources For Living® (RFL), Allina Health | Aetna’s employee assistance program, is offering support and resources to individuals and organizations who have been impacted by COVID-19 whether or not they have RFL included as part of their benefits.
- Individuals and organizations who don’t have RFL can contact the service at 1-833-327-2386.
- Employers may contact the specialized support line at 1-800-243-5240.
- Members and plan sponsors who do have RFL should call their designated RFL number available in program materials.
For individuals and organizations that don’t have RFL, measures include:
- In-the-moment phone support to help callers cope with the emotional impact of the COVID-19 pandemic.
- Community resource referrals, including support services in the local area.
- Management consultation to help organizations respond to the needs of their employees, even if they are not RFL customers.
The company is providing the latest information on its response and steps consumers should take to stay healthy through its frequently-updated COVID-19 resource center. Anyone presenting symptoms compatible with COVID-19 should contact their health care provider immediately.
About Allina Health | Aetna
Allina Health | Aetna is a health plan that brings together the resources of Allina Health’s high-quality facilities and broad network of care providers with Aetna’s national health plan expertise and forward-thinking benefits, products and service solutions.
Committed to transforming the way its members experience health care, Allina Health |Aetna is taking a total approach to health and wellness. An approach that focuses on the whole you — body, mind and spirit. The result is more personal, affordable and effective health care for individuals, families and their communities.
Meghan Cook
Karwoski & Courage Public Relations
meghan.cook@creativepr.com
(612) 342-9785
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