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Frequently Asked Questions (FAQs)

General information

How does it work?

We recommend you choose a primary care provider to lead your care team. Your provider and other health care providers in the network will most often refer you to specialists and hospitals that are affiliated with the Allina Health | Aetna network. Then, electronic health records on the same technology platform help keep you and your care team on the same page. That’s because they can keep track of your prescriptions, lab results, health history and more. Having this big-picture view of your health also helps them spot any gaps in your care. If they find that you’re at risk for certain conditions, they can build a personalized care plan to treat you.

Why should I choose a primary care provider when I enroll?

The provider you pick will lead your care team. That’s important because you should see your provider not only when you’re sick, but also for your annual wellness exam, including preventive screenings. Your provider can also help you find care programs tailored to your needs. He or she can guide you on important health decisions and coordinate your care across other specialties and facilities in your network.

What happens after I enroll?

First, you’ll receive your member welcome package along with your ID card.  The package is full of tips on how to get the most from your Allina Health | Aetna benefit plan. You’ll also receive periodic emails to remind you of preventive care services and other important information. 

Seeking care

How do I find providers who are part of my care team?

Just click here to find providers in the Allina Health | Aetna

What if I’m in the middle of care or treatment with a provider outside the Allina Health | Aetna network?

You can work with your current provider and request transition-of-care coverage. If we approve your request, you can stay with your current out-of-network provider for a limited time at the highest benefit level. However, transition-of-care coverage is for your current provider only. It doesn’t cover health care facilities, durable medical equipment (DME) or prescription drugs. So you’ll need to use Allina Health | Aetna network facilities, DME vendors and pharmacies while you’re in treatment with your current provider. And before your grace period ends, we can help transfer you to a new provider within the Allina Health | Aetna network.

How can Allina Health | Aetna network plans help me cope with my chronic condition such as diabetes or high blood pressure?

Whether you’re at risk, were just diagnosed or are trying to get a condition under control, your care team can help.
 
They want you to get the right treatment and the right level of care, at the right time. So, they may:

  • Build a personalized care plan for you
  • Educate you about your condition
  • Monitor your progress and adjust your treatment plan
  • Check in with you to be sure you’re taking your medicine, refilling prescriptions and following your plan
  • Encourage you to be actively involved in your care and call if you’re having any trouble  
  • Offer you resources to help you throughout your health care journey

What if I need care right away?

If your health or life is in serious danger, call 911 or go to the nearest hospital. You’ll be covered as though you stayed within the network.

Better health care, together

Allina Health and Aetna have partnered to transform the way you experience health care. Our plans are designed to offer members more personal, affordable and effective health care right in their community.

Together, we’re reinventing the health care system and helping members achieve their health goals.

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Health plans are offered, underwritten or administered by Allina Health and Aetna Insurance Company (Allina Health | Aetna). Allina Health l Aetna is an affiliate of Aetna Life Insurance Company and its affiliates (Aetna). Allina Health | Aetna has sole responsibility for its products and services. Aetna provides certain administrative services to Allina Health | Aetna.

Allina Health | Aetna is the brand name used for products and services provided by Allina Health and Aetna Insurance Company.

This material is for information only and is not an offer or invitation to contract. Health benefit plans contain exclusions and limitations. Providers are independent contractors and not our agents. Provider participation may change without notice. We do not provide care or guarantee access to health services. Not all health services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability are subject to change and may vary by location. If you are in a plan that requires the selection of a primary care physician and your primary care physician is part of an integrated delivery system or physician group, your primary care physician will generally refer you to specialists and hospitals that are part of the delivery system or physician group. Information is believed to be accurate as of the production date; however, it is subject to change.

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Aetna is the brand name for Aetna Life Insurance Company and its affiliated companies. Allina Health and Aetna Insurance Company is an affiliate of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain administrative services for Allina Health and Aetna.

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You are now being redirected to www.allinahealth.org. Allina Health and Aetna Insurance Company (Allina Health | Aetna), a health insurer jointly owned by Allina Health and Aetna, will offer, underwrite or administer health insurance plans.

Aetna is the brand name for Aetna Life Insurance Company and its affiliated companies. Allina Health and Aetna Insurance Company is an affiliate of Aetna. Aetna provides certain administrative services for Allina Health and Aetna.

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